A Friendly and Courteous Staff is as Important as Luxury in Vacation Lodging
Oct. 15, 2006. During the past week we have been away on a business and vacation trip and stayed in the Hyatt Regency Hill Country Resort in San Antonio, Texas. We always try to learn something of value to vacation rentals during our travels.
The Hyatt Regency Hill Country Resort was certainly nice enough, though not as luxurious as some hotels we have visited. What really made the hotel stand out was the friendliest and most helpful and courteous staff I ever experienced. Everyone we dealt with, from the concierge to the cleaning staff, went out of their way to make us feel welcome. For example the waitress at our favorite hotel restaurant soon knew us by name and carried on a lively conversation with us at each meal. The entire staff was both genuinely warm and friendly, and anxious to help make our stay more enjoyable in any way they could.
At our own vacation rental development, we are very friendly and helpful to our guests. However, at recent stay at San Antonio left us with an even greater appreciation of the importance of making our guests feel welcome.
