Vacation Rental Owners Should Treat Their Properties as if They Were New
Another impression we receiived when staying in the new Hilton Hotel described in our March 9 blog was how friendly and helpful the hotel staff were. All of the staff went out of their way to be helpful even if we were asking something that was not their job. We arrived late in the afternoon after the lunch closing time of the hotel restaurant. However, the restaurant manger offered to have the cook prepare us something, which she did. They staff was happy to point out that some things we expected to pay for were free.
We wondered why everyone was so nice. Then it hit us. The staff was obviously very proud of their brand new hotel. They seemed to be proud to be working in such a nice place, and it showed. Then we thought why can’t every vacation rental owner try to adopt the same attitude?
Now obviously, it is not possible to have a new vacation rental property every year. However, as we pointed out in the last few issues of our Vacation Rentals Newsletter, property owners should take advantage of their off-season to put their property in fresh, like-new condition. In our own property, we try to add some new features or landscaping every year, and do any redecorating that is needed. Therefore, we are newly proud of our property each year, and we hope it shows. If you and your staff feel proud of your first-class luxury vacation rental, it should be obvious to your guests as well.
